INCIDENT REVIEW / POSTMORTEM - MINUTES

Incident ID:
Incident Date:
Review Date:
Facilitator:
Scribe:
Attendees:

1) Incident Summary
- What happened:
- Customer impact:

2) Timeline of Events
- Time:
  Event:

3) Root Cause Discussion
- Technical Cause:
- Process Cause:

4) What Worked Well
- 

5) What Failed
- 

6) Corrective Actions
- Action:
  Owner:
  Deadline:
  Verification Method:

7) Preventive Actions
- 

8) Review Follow-Up Date