Overview

Most issues are caused by file size limits, unstable connections, or unsupported formats.

Upload errors

• Check file size and duration against your plan limits.
• Convert uncommon formats to MP3, WAV, M4A, MP4, or MOV.
• Retry on a stable network or in a private browser window.

Processing stuck

• Refresh the dashboard and wait a few minutes.
• Re-upload the file if the status does not change.
• Split very long files into smaller parts.

Empty or very short transcript

• Make sure the file actually contains audio.
• Re-export with a standard codec like AAC or WAV.
• Avoid password-protected or DRM content.

Contact support

Include your account email, the file name, and a short description of what happened.

Rapid diagnostic flow

When processing fails, troubleshoot in this order: source file validity, network reliability, browser state, then account or plan constraints. Following this sequence solves most issues in minutes.

1. Test with a short known-good MP3 or WAV sample.
2. Retry upload in a private window with extensions disabled.
3. Check if the same file opens and plays locally without errors.
4. Re-export source media with a standard codec if needed.

When contacting support

• Include exact error text and approximate timestamp.
• Share filename, format, and duration.
• Attach screenshot/video of the failing step.
• Mention browser + OS so reproduction is faster.