Introduction

Express Transcript by audio-to-text.online ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Information we collect

Account information

When you create an account, we collect your email address, name (if provided), and authentication credentials. If you subscribe to a paid plan, payment information is collected and processed by our third-party payment processor — we never store your credit card details on our servers.

Audio and transcript data

When you upload audio or video files for transcription, we process those files to generate transcripts. Your files and transcripts are stored securely on your account. You can delete any file or transcript at any time from your dashboard.

Usage data

We collect service usage and security logs (for example API activity, browser type, and reliability metrics) to operate and protect the service. We do not use your uploaded audio/transcripts to train AI models.

How we use your information

We use your information to:

• Provide and maintain the transcription service
• Process your audio and video files into text
• Manage your account and subscription
• Send important service-related communications
• Improve our product based on aggregated usage data

We do not sell, trade, or rent your personal information to third parties. We do not use your uploaded audio or transcripts to train AI models.

Data storage and security

Your data is stored securely on protected servers. We implement industry-standard security measures including encryption in transit and at rest. For more details, see our Security page.

Data retention and deletion

Your files and transcripts are stored on your account until you choose to delete them. You can delete individual transcripts or your entire account at any time. When you delete data, it is permanently removed from our servers.

Third-party services

We use the following third-party services:

• Payment processing: Handled by a secure third-party processor. We never see or store your card details.
• Cloud integrations: When you choose to export to Google Drive, Dropbox, OneDrive, or Notion, we use their official APIs with your explicit authorization. We only access what's needed to complete the export.

Your rights (GDPR)

You may request:

• Access, update, or delete your personal information
• Delete your uploaded files and transcripts at any time
• Cancel your subscription and close your account
• Request a copy of the data we hold about you
• Restriction, objection, and portability where applicable

You can use Settings to export account data, delete all transcripts, and permanently delete your account.

GDPR compliance statement (self-assessed)

As of 14 February 2026, we self-assess this service as GDPR compliant for our current processing activities.

This is a self-assessment statement and not a formal GDPR certification.

Cookies and local storage

We do not use first-party analytics or advertising cookies. We use strictly necessary first-party cookies for authentication/session security, plus local/session storage for essential functionality such as interface preferences. For details, see our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.

Contact us

If you have questions about this Privacy Policy, please contact our support team.